POS ON PHONE

A powerful, convenient, and smart way to accept payments.

In order for SEB POS on Phone application to run on your device, the following minimal characteristics must be supported and available on your device:

• Android 9+ version on the smart devices originally launched with Android version 8 or higher;
• NFC technology available and activated;
• Google Services are available – Google Play Store is accessible.

Just a couple small steps to accept payments successfully

1. Before accepting payments, ensure internet connection, NFC functionality, and Location services are enabled

2. To initiate a payment, enter the desired amount and press the "Charge" button

credit-card

3. Once the application is prepared, a message “Hold the payment means against the device” will be shown indicating that a card or other means of payment could be tapped against the device

4. Instruct the cardholder to tap the card or other means of payment against the NFC module of your device

5. Hold the card against the device until “Reading done” message appears on the screen and a sound, indicating that the means of payment is read successfully, will be heard

6. Cardholder might be requested to enter his/hers PIN code to confirm the payment - a PIN entry keyboard, with randomly laid out numbers, will appear on the screen

7. Once the payment is completed – either successfully or declined – a digital receipt can be shared with the cardholder

8. The simplest and the most convenient way to share a digital receipt with a cardholder is to allow cardholder to scan the QR code, which becomes visible immediately after the transaction is completed

9. If other digital receipt delivery methods are chosen - always educate your customers on personal data processing by familiarizing them with Privacy Policy

Most commonly occurring issues

SEB POS on Phone application requires internet connection for you to be able to use its functionalities.

If internet connection is interrupted or disabled, you may be restricted from logging into SEB POS on Phone application. Internet connection might also be interrupted when you already are logged into the application – then attempt to perform payment transaction will be rejected.

In case network connection is missing or interruptions are detected, an informative message indicating this reason will be shown on screen once you try to log into an application or initiate a payment.

Resolution steps:

  1. Make sure that internet connection is enabled before using the SEB POS on Phone application;
  2. If internet connection is enabled, but same error message is seen while you are trying to use application, try disabling internet connection and enable it again. It also is worthwhile to verify if connectivity is not malfunctioning by attempting to access any webpage via the internet browser.


Possible error codes seen on application: XX-2100; XX-1100; XX-1904; XX-2904.

Granting Location permissions and enabling Location services is mandatory for SEB POS on Phone application to work.

If Location permissions are not granted for the application you will not be able to use it. During the log in into an application, you will be asked to grant permissions to Location data.

Depending on your device, you may be asked to choose when Location permission are granted to the application: all the time; only while using the app; ask every time; or never.

For SEB POS on Phone application to work, grant the permissions to access location data all the time.
Due to specifics of a device or OS, you might be required to grant locations to an application by accessing its

settings via Android Settings menu.
Also, if Location services are not enabled, you may be restricted from using SEB POS on Phone application. Resolution steps:

1. Make sure that Location services are enabled before using the SEB POS on Phone application;
2. If Location services are enabled, but same error message is seen while you are trying to use

application, try disabling Location services and enable it again.
Managing Location services is possible by accessing the drop-down navigation menu (usually a swipe down

from the top of the screen) or by finding needed settings within Android Settings menu. Possible error codes seen on application: XX-2208.

NFC functionality of your device is one of the mandatory elements, which has to be enabled before you are able to accept payments via SEB POS on Phone application. If NFC service is disabled, attempt to perform payment transaction will be rejected. An informative message indicating this reason will be shown on screen once you try to initiate a payment.

Resolution steps:

  1. Enable NFC service by accessing the drop-down navigation drawer (usually a swipe down from the top of the screen) or by finding needed settings within Android Settings app. If NFC service is enabled – try disabling and re-enabling services again before trying to initiate payment transaction.

Possible error codes seen on application: 10-2407.

SEB POS on Phone application performs security checks on login to an application event, periodically or when payment is being initiated, to validate that there are no modifications, unallowed settings or breaches in the device or its operating system (OS), if SEB POS on Phone application is not altered or attempted to be modified anyhow. Furthermore, just before initiating a payment application will perform verification if all needed services are enabled.

If there are errors, or security check takes time, you may be presented with an error that “Card reader seems busy”, just when trying to initiate the payment.

Resolution steps:

  1. Make sure that all needed services and functionalities are enabled (internet connection, NFC and Location service) before trying to initiate the payment again.

  2. If error persists, wait a few seconds and try again;

  3. If it is still not possible to proceed with the payment – restart an application or your device and try again.

Possible error codes seen on application: 10-2502; 10-2402.

Usually an error while reading the payment card or other mean of payment is caused by withdrawing it away too quickly from the NFC module of your device.

Resolution steps:

  1. Hold the payment mean against your device till the reading is processed – message “Reading done” will appear on screen and a sound, indicating that payment mean is read successfully, will be heard.

Possible error codes seen on application: 10-2604.

As the security of payment transaction is the top priority while accepting payments via SEB POS on Phone application, a security checks will constantly be performed to validate that there are no modifications, unallowed settings or breaches in the device or its operating system (OS), if SEB POS on Phone application is not altered or attempted to be modified anyhow.

If any of the security checks will fail, you might be presented with an error “The device seems compromised”. Most common reason for device being deemed compromised – enabled Developer mode of Android OS.

Furthermore, the security checks also validate if your device is eligible to run SEB POS on Phone application, i.e. if it meets minimum mandatory requirements.

Resolution steps:

1. Make sure that your device meets minimum requirements to run SEB POS on Phone application:

a. Android 9+ version on the smart devices originally launched with Android version 8 or higher;
b. NFC technology available and activated;
c. Google Services are available – Google Play Store is accessible.

If not – you might be needed to use a different device for SEB POS on Phone application to work.

2. Make sure that Developer mode is not enabled. If it is:
a. disable it via Android Settings app.;
b. restart your device and try launching SEB POS on Phone application again.


3. Make sure that your device is not ‘rooted’. If it is:
a. Attempt to restore it back to the original state;
b. If not possible – you might be needed to use a different device for SEB POS on Phone application to work.


If issue still persists – contact our customer support.

Possible error codes seen ons application: XX-2135; XX-2140; XX-2143; XX-2201; XX-2207; XX-2209; XX-2302; XX-2303; XX-2304; XX-2305.

If any of the described problems continue to repeat even after taking attempts to resolve it or different
issues are faced – do not hesitate to contact our customer support.

SUPPORT 24/7