HELP DESK CONSULTANT
Discover a place to employ your skills and experience, develop your competence and inspire changes.
KEY TASKS
Advise clients
Respond to customer inquiries via phone, email, and consult on resolving any issues that arise.
Monitoring of systems
Monitor the company's information systems, register incidents, and resolve them.
Register
Transfer inquiries and incidents to second-level specialists.
Card readers maintenence
Prepare card readers for use according to established procedures.
About
The goal of this team is to understand the needs of the client, to respond promptly to emerging problems, and to always strive for the best result. Therefore, it is important to us that you would be attentive, responsible, and feel great working both independently and in a team. This is a great opportunity to start a career in the IT field with a wonderful team of supportive colleagues.
Professional requirements
Your main tasks:
- Respond to client inquiries by phone, email
- Consult clients in solving emerging problems
- Monitor the company’s information systems, register incidents and solve them
- Pass on requests and incidents to second-level specialists
- Prepare card readers for use according to established procedures.
Your professional competencies and personal qualities:
- You have completed IT studies or are a final year student
- You have basic IT knowledge
- You have the ability to work shift work and remain attentive at any time of the day
- You communicate in Lithuanian, English languages
- You can identify technical and software failures (advantage)
- You have excellent communication skills
- You can work independently
- You are oriented towards quick and effective problem solving
- You look responsibly at the tasks entrusted to you
- You want and strive to learn and improve.
Personal skills:
- care for details having a big view in mind
- strong organizational and time management skills
- a solid team player
- strong goal-orientation and focus on high quality
- out of the box thinking
- proactivity in problem solving
- fluency in Lithuanian and English, written and spoken
What we are offering you
Opportunity
Opportunity to grow with the company within a dynamic and ever evolving fintech environment.
Best team
Supportive team where you can create and implement ideas and social events going on throughout the year.
Flexibility
Flexible working hours and possibility to choose the working environment that suits you.
Personal development
Possibility to develop your competencies and skills
Wellness
Relaxed and fun working environment
Compensation
Competitive remuneration based on the results and competencies (1391-1800 €/month before tax).
